99zkPrivacy Policy

This page describes what data we collect when you use 99zk and how we keep that data protected. We collect only the information needed to verify your identity, process your payments, settle your bets, and provide customer support. Your personal data is encrypted, stored securely, and never sold to third parties.

We at 99zk follow strict privacy practices. When you deposit via DANA, e-wallet, mobile banking, or local payment, your payment app handles the transaction directly—we do not store your payment credentials. When you upload identity documents (KTP, passport, utility bill) for verification, we store these securely for compliance purposes and delete them after the retention period required by law.

Read this page to understand what data we collect, how we use it, who may access it, and what rights you have over your information on 99zk.

What Data We Collect on 99zk

We collect your email address and phone number when you create a 99zk account. We also collect your full name and date of birth. These details allow us to open your account, reset your password if you forget it, and contact you about account issues or promotional offers (which you can opt out of anytime).

When you complete identity verification on 99zk, we collect a government-issued ID (photo), your address, and a utility bill or bank statement. We use these to confirm you are who you claim to be and to comply with anti-money-laundering regulations. We do not share these documents with any third party except when required by law enforcement.

We collect technical data about your device and connection. Our servers record your IP address, device type (phone, tablet, desktop), app version, and browser type. We track which pages you visit, how long you stay on each, and what buttons you click. This helps us understand how you use 99zk and improve the app's performance and user experience.

How We Use Your Data on 99zk

We use your email and phone to send you account confirmations, password-reset links, and notifications about deposits, withdrawals, and bet settlements. You can opt out of promotional emails in your Account Settings, but we will still send critical account notifications.

We use identity documents and transaction data to comply with legal requirements and detect fraud. Our fraud-detection system flags unusual patterns—such as rapid large deposits followed by immediate withdrawals, or betting from multiple devices in different countries within hours. If we suspect fraud, we may restrict your account temporarily while we investigate.

We use technical data to improve our 99zk app—for example, if we notice crashes happening on older Android phones, we prioritise fixing that. We also use this data to detect and block malicious activity such as automated bots or denial-of-service attacks.

Your Rights and Data Protection on 99zk

You have the right to access all your personal data on 99zk anytime. Log into your account and navigate to Account Settings → Personal Data to view and download your information. You can also request a complete data export by emailing our privacy team—we provide this within 10 business days.

You have the right to correct any inaccurate data. If your email address, phone number, or address is wrong, update it directly in Account Settings. If your identity verification was rejected and you believe the rejection was in error, contact our compliance team with corrected documents.

You have the right to request deletion of your data—though we may retain certain information longer if required by law. Close your account via Account Settings → Close Account, and we delete your data according to our retention schedule. Transaction data may be kept for seven years for compliance purposes, but your name and contact details are removed sooner.

Data Storage and Third Parties

Our servers may be located outside Indonesia. We use cloud providers (Amazon Web Services, Google Cloud) with data centres in various countries. Your data is encrypted in transit and at rest, so even if a data centre is compromised, your information cannot be read. We have contracts with all third-party providers requiring them to protect your data with the same standards we use.

We share data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank partners mobile banking, local payment, online payment, e-wallet) only to process your deposits and withdrawals. We share data with law enforcement only when legally required—for example, if we receive a court order. We do not sell your data to advertisers, data brokers, or marketing firms.

We use cookies and similar tracking technologies on our 99zk website. Cookies store your login session, preferred language, and settings so you do not have to re-enter them. You can disable cookies in your browser settings, but some 99zk features may not work without them. We also use analytics cookies to track page views and user behaviour—these are anonymised and do not identify you personally.

Contact Us About Privacy

If you have questions about how we use your data on 99zk, or if you believe we have mishandled your personal information, contact our privacy team. Email us at the address shown in your Account Settings under "Support," or use the in-app chat during business hours. We respond to privacy requests within five business days.

We update this privacy policy occasionally to reflect changes in our practices or the law. We notify you of material changes by email or in-app notification. Your continued use of 99zk after we post updates means you accept the new policy. We maintain a version history of this policy—request it from our privacy team if you need to review older versions.

We at 99zk take your privacy seriously. Your data is protected with industry-standard encryption, stored securely, and accessed only by authorised staff. We never share your information for marketing or profit. If you have additional questions about data handling during Liga 1 season or when depositing via mobile banking across Jakarta, Surabaya, Bandung, Medan, or Semarang, our support team is available to clarify our practices.